Smuvi AI is a brand operated by an individual based in Poland (“Smuvi AI,” “we,” “us,” or “our”). References to Smuvi AI in this Privacy Policy refer to the individual operating the Smuvi AI brand.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://smuviai.com/, contact us, submit information through our forms, communicate with us by phone, email, SMS, website chat, or other communication channels, or otherwise interact with our services.
Smuvi AI provides services including website creation and hosting, website chatbots, automated customer communications, missed-call text-back functionality, lead follow-up automation, appointment booking automation, and other marketing and communication automation services.
For purposes of applicable data protection law, including the General Data Protection Regulation (“GDPR”), Smuvi AI generally acts as the data controller for personal information collected directly through our website and our own communications.
Where we process information on behalf of one of our clients, we may instead act as a processor or service provider, and that client's privacy policy may apply to that processing.
1. Information We Collect
We may collect the following categories of information.
Information You Provide Directly
When you contact us, submit a form, request information, schedule an appointment, communicate through our website chatbot, or otherwise interact with us, we may collect information such as:
-Name
-Email address
-Telephone or mobile number
-Company or business name
-Job title or professional role
-Information about your business or requested services
-Appointment or scheduling information
-Messages, inquiries, and other information you provide to us
-Communication preferences and consent records
Business Contact Information from Public Sources
For business development and business-to-business outreach, we may collect professional or business contact information from publicly available or lawfully accessible sources.
This may include:
-Business websites
-Public business directories
-Search engines
-Public company listings
-Professional networking platforms
-Other publicly available business sources
Information collected may include:
-Name
-Job title
-Company or business name
-Business email address
-Business telephone number
-Business website
-Publicly available business information
The availability of contact information from a public source does not by itself constitute consent to receive marketing communications through channels where consent is legally required.
Communications Information
When you communicate with us through SMS, email, telephone, chatbot, website forms, or other channels, we may process information relating to those communications, including:
-Telephone number or email address
-Date and time of communications
-Message content
-Communication history
-Delivery information
-Opt-in and opt-out records
-Consent records
-Communication preferences
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
-IP address
-Browser type
-Device type
-Operating system
-Pages visited
-Referring URLs
-Approximate location derived from an IP address
-Dates and times of visits
-Website interaction and usage information
-Cookie and similar technology information
Information Processed on Behalf of Clients
Our clients may use services provided by Smuvi AI to communicate with their own customers or prospective customers.
This may include information submitted through:
-Lead forms
-Contact forms
-Website chatbots
-Missed-call text-back systems
-Appointment forms
-Booking systems
-Automated follow-up workflows
-Other customer communication systems
When we process such information solely on behalf of a client, the client generally determines the purposes and legal basis for processing and is responsible for providing appropriate privacy notices and obtaining any required consent.
2. How We Use Information
We may process personal information for purposes including:
-Providing and operating our services
-Responding to inquiries
-Providing requested information or quotations
-Scheduling appointments or calls
-Communicating with customers and prospective customers
-Conducting business-to-business outreach and business development where permitted by applicable law
-Operating website chatbots and automated communication systems
-Providing missed-call text-back functionality
-Following up after website or lead-form submissions
-Sending service-related, transactional, or administrative communications
-Sending marketing or promotional communications where permitted by applicable law and where any required consent has been obtained
-Managing customer relationships
-Providing customer support
-Hosting, maintaining, and improving websites and services
-Maintaining security and preventing fraud or abuse
-Maintaining records of communication consent and opt-outs
-Complying with applicable laws, regulations, telecommunications requirements, carrier requirements, and legal obligations
-Establishing, exercising, or defending legal claims
We will not use personal information in a manner materially incompatible with the purposes for which it was collected unless permitted by applicable law.
3. Legal Bases for Processing
Where the GDPR or similar laws apply, we may process personal information based on one or more of the following legal grounds.
Consent
We may process your information where you have voluntarily provided consent, including consent to receive certain electronic communications.
Where processing is based on consent, you may withdraw that consent at any time.
Performance of a Contract
We may process information where necessary to provide services you have requested, enter into an agreement with you, or perform our contractual obligations.
Legitimate Interests
We may process information where reasonably necessary for legitimate business purposes, including:
-Operating our business
-Responding to inquiries
-Maintaining security
-Managing customer relationships
-Improving our services
-Conducting appropriate business-to-business development activities
Where we rely on legitimate interests, we consider whether those interests are overridden by your privacy rights and freedoms.
Legal Obligations
We may process information where necessary to comply with applicable laws, regulations, court orders, governmental requests, telecommunications requirements, or other legal obligations.
4. SMS & Communications
Smuvi AI may use SMS and other electronic communications for purposes such as:
-Responding to inquiries
-Following up after a form submission
-Responding to missed calls
-Scheduling and appointment communications
-Customer service
-Service-related notifications
-Transactional communications
-Marketing or promotional communications where appropriate consent has been obtained or where otherwise permitted by applicable law
Providing a telephone number by itself does not necessarily constitute consent to receive marketing text messages.
Where SMS consent is required, consent is obtained separately and voluntarily.
Consent to receive marketing SMS communications is not required as a condition of purchasing goods or services.
Where an SMS consent checkbox is presented, it will not be pre-selected.
Marketing and non-marketing communication consent may be collected separately where required.
SMS Message Frequency
Message frequency may vary depending on your interactions with Smuvi AI and the services or communications you have requested.
Message and Data Rates
Message and data rates may apply.
Your mobile carrier's standard messaging and data charges may apply to messages you send or receive.
SMS Opt-Out
You may opt out of applicable SMS communications at any time by replying:
STOP
After receiving a valid STOP request, we will process your opt-out and stop sending applicable SMS messages to that number, except where a limited communication may be necessary to confirm your opt-out or where otherwise permitted by law.
If you later wish to receive messages again, you may opt in again through an available consent method.
SMS Help
For assistance, reply:
HELP
You may also contact us at:
Email: [email protected]
Phone: +48-605-500-106
Wireless carriers are not responsible for delayed or undelivered messages.
Email Communications
Where applicable, marketing emails will include a method for unsubscribing.
You may also request to stop receiving marketing emails by contacting us at:
Opting out of marketing communications does not necessarily prevent us from sending communications that are necessary to:
-Provide requested services
-Administer an existing business relationship
-Respond to your requests
-Provide transactional information
-Comply with applicable law
5. Mobile Information and SMS Consent
We take the privacy of telephone and SMS information seriously.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt-in information and consent will not be sold, rented, transferred, or provided to third parties or affiliates for their own marketing or promotional purposes.
6. Data Sharing Policy
We may disclose personal information only where reasonably necessary for legitimate business operations or where required by law.
Service Providers and Subcontractors
We may use service providers and subcontractors to perform services on our behalf, including providers of:
-Website infrastructure
-Hosting
-Customer relationship management systems
-Communication services
-Automation systems
-Appointment scheduling
-Email infrastructure
-Customer support
-Analytics
-Security services
Such providers may process information only as necessary to perform services for us and subject to applicable contractual and legal obligations.
Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
-Comply with applicable law or legal process
-Respond to lawful requests from public authorities
-Protect our rights or property
-Prevent fraud, abuse, security incidents, or unlawful activity
-Protect the safety or rights of Smuvi AI, our clients, users, or others
Business Transactions
Information may be processed in connection with a legitimate corporate transaction such as a merger, restructuring, acquisition, financing, or transfer of business assets, subject to applicable privacy obligations.
Mobile opt-in information and SMS consent remain subject to the restrictions described in the Mobile Information and SMS Consent section above.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
-Operate the website
-Maintain security
-Remember user preferences
-Understand website performance
-Analyze website usage
-Improve the user experience
These technologies may collect information such as:
-IP address
-Device information
-Browser information
-Website interactions
-Pages visited
-Referral information
-Session information
Some cookies may be strictly necessary for the website to function properly.
Other cookies, including analytics or marketing-related technologies, will be used subject to applicable consent requirements.
Where required by law, non-essential cookies or similar technologies will not be activated until appropriate consent has been obtained.
You may also be able to control cookies through your browser settings.
Blocking certain cookies may affect website functionality.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information for purposes such as:
-Providing services
-Maintaining business and communication records
-Managing customer relationships
-Fulfilling contractual obligations
-Maintaining security
-Resolving disputes
-Establishing or defending legal claims
-Complying with tax, accounting, telecommunications, regulatory, or other legal obligations
Retention periods may vary depending on the type of information and the purpose for which it is processed.
Where you opt out of communications, we may retain limited information, such as your telephone number, email address, and opt-out status, where necessary to ensure that your communication preference continues to be respected.
9. Data Security
We use reasonable technical, administrative, and organizational measures designed to protect personal information against:
-Unauthorized access
-Unauthorized disclosure
-Alteration
-Loss
-Misuse
-Destruction
These measures may include:
-Access controls
-Account authentication
-Restricted system access
-Secure technology providers
-Appropriate internal safeguards
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security.
10. Third-Party Services and GoHighLevel
Smuvi AI uses GoHighLevel / HighLevel as part of its customer relationship management, website, automation, communication, and messaging infrastructure.
Through GoHighLevel, we may process information relating to:
-Website and lead-form submissions
-Contact records
-Customer relationship management
-SMS communications
-Email communications
-Website chatbot conversations
-Appointment scheduling
-Calendar booking
-Marketing and workflow automation
-Missed-call text-back systems
-Communication preferences
-Consent and opt-out records
When HighLevel processes personal information contained within our account on our behalf, HighLevel generally acts as a processor or service provider, while Smuvi AI acts as the controller where applicable.
HighLevel may also use subprocessors necessary to provide its services.
Some service providers may process data in countries outside the European Economic Area, including the United States.
Where applicable, international transfers of personal data will be handled using appropriate safeguards required by applicable data protection law.
When you interact directly with a third-party provider independently of Smuvi AI, that provider's own privacy policy may apply.
11. International Data Transfers
Because some of the technology providers we use operate internationally, personal information may be processed outside Poland or the European Economic Area.
This may include processing in the United States.
Where personal information protected by the GDPR is transferred outside the European Economic Area, we will rely on an appropriate lawful transfer mechanism where required, which may include:
-Adequacy decisions
-Standard Contractual Clauses
-Other transfer mechanisms permitted by applicable law
Where appropriate, additional safeguards may also be used.
12. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
European Union and European Economic Area
For individuals protected by the GDPR, these rights may include:
Right of access
You may request information about personal data we process about you and request a copy of that information.
Right to rectification
You may request correction of inaccurate or incomplete personal information.
Right to erasure
You may request deletion of personal information in certain circumstances.
Right to restriction of processing
You may request that processing be restricted in certain circumstances.
Right to data portability
Where applicable, you may request certain personal information in a structured, commonly used, machine-readable format.
Right to object
You may object to certain processing of your personal information.
You have the right to object at any time to processing of personal information for direct marketing purposes.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing performed before consent was withdrawn.
Rights relating to automated decision-making
Where applicable, you may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise any applicable privacy right, contact:
We may need to verify your identity before processing certain requests.
You may also have the right to submit a complaint to an applicable supervisory authority.
Individuals in Poland may contact the:
President of the Personal Data Protection Office
(Prezes Urzędu Ochrony Danych Osobowych / UODO)
Privacy rights may be subject to limitations and exceptions provided by applicable law.
United States Privacy Rights
Depending on your state of residence and applicable law, you may have additional rights regarding your personal information.
These may include rights to:
-Request access to certain personal information
-Request correction of inaccurate personal information
-Request deletion of certain personal information
-Obtain a copy of certain personal information
-Opt out of certain uses or disclosures where required by applicable law
Smuvi AI does not sell mobile opt-in information or SMS consent.
To exercise an applicable U.S. privacy right, contact:
We will respond to valid requests in accordance with applicable law.
13. Business-to-Business Outreach
Smuvi AI may contact businesses and their representatives for legitimate business development purposes where permitted by applicable law.
Business contact information may be obtained from:
-Public business websites
-Business directories
-Publicly available professional profiles
-Search engines
-Public company information
-Other lawful sources
Business outreach may occur through communication channels permitted under applicable law.
The publication of a telephone number, mobile number, or email address online does not automatically constitute consent to receive communications where prior consent is required by law.
Where consent is required for a particular communication channel, Smuvi AI will seek to obtain such consent before using that channel for communications requiring consent.
Recipients may request that Smuvi AI stop contacting them for marketing purposes at any time.
14. Children's Privacy
Our services are intended primarily for businesses and adults and are not directed toward children.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
-Our services
-Our technology
-Our business practices
-Applicable laws
-Privacy requirements
When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date.
We encourage you to review this Privacy Policy periodically.
17. Contact Information
For questions about this Privacy Policy, our privacy practices, your personal information, or your communication preferences, contact:
Smuvi AI
Website: https://smuviai.com/
Email: [email protected]
Phone: +48-605-500-106
Location: Gdynia, Poland